Client Relationships


Client Relationships (CE Credit)
Collapse 3-Course Bundle - The Advisor

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Buy all three courses, now available on demand, in this very popular and highly regarded webinar series presented by Vanguard.

 

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Collapse 4 Easy Ways 529

 

Join  this session for an in-depth look at how 529 college savings plans can help meet the different needs of clients of every generation. Learn about specific strategies to engage grandparents, Gen-Xers, Millennials, and employers that will deepen relationships and spur successful relationships across channels.

 

Level of Complexity: Intermediate

 

Formats Available: Streaming, Event
Original Course Date: May 18, 2017
On-Demand Release Date: Available Now

Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE 4 Easy Ways 529
    Collapse 7 Steps to Protect Yourself, Your Practice and Your Clients Who Have Diminished Mental Capacity - On Demand

    2017 FPA Retreat

     

    What do you do when you discover that one of your clients has a diminished mental capacity? If you don't know what steps to take to protect your client and your practice, both may be at risk. Learn the best practices to follow when one of your clients has a loss of memory and develop a protocol to use with every client you suspect may have diminished mental capacity. Develop the skills to develop a relationship with the client's entire family and become their trusted adviser for future generations. Remember it is not a question of if you will have to work with a client who has diminished mental capacity but when. Prepare yourself now to protect your client, yourself and your practice.

     

    Level of Complexity: Overview

    Formats Available: Streaming
    Original Course Date: April 26, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE 7 Steps to Protect Yourself, Your Practice and Your Clients Who Have Diminished Mental Capacity - On Demand
    Collapse Advisers of Possibility - On Demand

    2017 FPA Retreat

    We live in disruptive and challenging times. While the future has always been uncertain, the speed and complexity of today's change is leaving many behind – disoriented and struggling to cope. What worked in the past appears no longer adequate. Knowledge and information, once stable sources of economic power, are no longer enough. As planners, we are called to take action. And with over 170,000 CFP® professionals worldwide, financial planning is uniquely positioned to become one of the most important professions of the 21st Century. But we are not there yet. The future demands new skills, new sensibilities, and a new way of being. Join Don St. Clair as he explores how our everyday common sense notion of language and communication blinds us to possibility, and constrains our capacity to reinvent financial reality with others. Offering a new interpretation, St. Clair will share his vision of what it means to be a CFP professional in the 21st Century.

     

    Level of Complexity: Advanced

    Formats Available: Streaming
    Original Course Date: April 25, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Advisers of Possibility - On Demand
    Collapse Extending the Advisor

    Gain a deeper understanding of behavioral coaching, the Vanguard Advisor's Alpha tenet that can provide the most value for your clients. Learn why consumers' typical, ratings-driven approach to decision-making does not translate well to the investment world. We will discuss the value you add as an effective behavioral coach and how Vanguard can help. Emphasis is placed on the importance of the financial plan and the emotional circuit-breaker role that advisers can play for their clients.

    Level of Complexity: Overview

    Formats Available: Streaming
    Original Course Date: December 04, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Extending the Advisor
    Collapse FPA Annual Conference 2018: All in the Family : Generational Wealth Transfer - On Demand

    Intergenerational wealth transfer represents one of the largest attrition risks to advisers' book of business. But there are steps they can take to build better relationships with an entire family by meeting the family's specific needs and serving the family better. In turn, this will help extend advisers practice to the next generation.

    Overview: General review of subject from a broad perspective/ dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject

    Formats Available: Streaming
    Original Course Date: October 03, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE FPA Annual Conference 2018: All in the Family : Generational Wealth Transfer - On Demand
    Collapse FPA Annual Conference 2018: Behavioral Finance Panel - On Demand

    The compelling research on the powerful relationship between client behavior and financial decision-making continues to grow, leaving the onus on financial planners to not only keep up with the growing body of knowledge, but also the responsibility of using it to help clients achieve financial health and success.  Join this panel of researchers and experts in this area to unpack and understand the most recent trends and relevant applications of behavioral economics.
     

    Overview: General review of subject from a broad perspective/dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject

    Formats Available: Streaming
    Original Course Date: October 03, 2018

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE FPA Annual Conference 2018: Behavioral Finance Panel - On Demand
    Collapse FPA Annual Conference 2018: Building a Niche: Serving Women in Transition - On Demand

    According to a recent study by UBS, 59 percent of widows and divorcees wish they had been more involved in long-term financial decisions. Women in transition need a particular approach in financial planning to help them ensure financial security at this time of uncertainty. For many of these women, it may be the first time they have handled the finances on their own. 

    Francis Financial released a white paper on women, money and divorce. This presentation will share a brief overview of the study’s findings on the financial, legal and emotional challenges women face in divorce when getting a divorce. The primary focus of the presentation will discuss the best practices of supporting female clients during this transition, as well as how to effectively work with this niche.

    Overview: General review of subject from a broad perspective/ dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject

    Formats Available: Streaming
    Original Course Date: October 03, 2018

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE FPA Annual Conference 2018: Building a Niche: Serving Women in Transition - On Demand
    Collapse FPA Annual Conference 2018: Financial Exploitation of The Elderly - On Demand

    Participants will learn of the new federal and state regulatory schemes, which require financial planners to serve as the frontline defense against financial exploitation of the elderly and other protected persons. After a review of the new regulations, a comprehensive plan will be suggested to achieve regulatory compliance and allow for the best chance of a successful incompetency planning and transition of assets to the next generation. Estate planning and client retention issues, along with practical guidance on dealing with these delicate issues on an ongoing basis, will be addressed.
     

    Overview: General review of subject from a broad perspective/dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject

    Formats Available: Streaming
    Original Course Date: October 03, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE FPA Annual Conference 2018: Financial Exploitation of The Elderly - On Demand
    Collapse Inside Client Behavior: Use Behavioral Economics to Find Loss Aversion Before It Finds You - On Demand


     

    Learn how behavioral economics can predict client behavior in volatile markets. Professor Shachar Kariv has spent 15 years focusing on the science of understanding individuals through their decisions, not their words. In the first of part this webinar series on behavioral economics, Kariv will share insights from his research and the tools that are available to help you precisely understand client preferences. He’ll show you how you can tease apart client risk tolerance and loss aversion, so that you can predict in advance which of your clients are most likely to make rash decisions when markets turn down.


    Level of Complexity: Overview

    Formats Available: Streaming
    Original Course Date: August 02, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Inside Client Behavior: Use Behavioral Economics to Find Loss Aversion Before It Finds You - On Demand
    Collapse Measuring Financial Well-Being

    Measuring Financial Well-Being introduces financial planners to the Financial Well-Being Scale, a tool that was created and published by the Consumer Financial Protection Bureau, a U.S. government agency that makes sure banks, lenders, and other financial companies treat consumers fairly. In this self-paced course, designed especially with financial planners and their clients in mind, participants will learn about the value of using this tool not only as a data point in assessing a client's overall financial status, but also as a meaningful conversation-starter when beginning to talk about a financial life plan. Planners will get detailed information on administering the scale, as well as gathering scores and applying them as a metric to track client progress both individually and collectively. The Financial Well-Being Scale is free of cost and free from copyright so it can be used and shared freely.


    This one-hour CFP® CE credit course is free to FPA members. A version of this course is available on the CFPB’s website at no charge. The CFPB’s version does not include automatic reporting of completion to the CFP Board and requires self-reporting, which may also require payment of fees. See this course and more CFPB webinars here.

    Formats Available: Streaming
    Original Course Date: September 26, 2018

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Measuring Financial Well-Being
    Collapse Putting  Value on Your Value: Quantifying  Benefits of Portfolio Construction, Wealth Management, and Behavioral Coaching Services - On Demand

     

    Using Vanguard's Advisor's Alpha research, this presentation focuses on helping financial planners quantify the ways to add value for clients through relationship-oriented services that can go beyond market out performance. While this has proven elusive for most investors, the study demonstrates how relationship-oriented value can add about three percent in net returns, depending on a client's circumstances, while also improving client retention. 

     

    Level of Complexity: Overview

    Formats Available: Streaming, Event
    Original Course Date: April 05, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Putting  Value on Your Value: Quantifying  Benefits of Portfolio Construction, Wealth Management, and Behavioral Coaching Services - On Demand
    Collapse Supporting the Needs of Our Senior Clients: Managing the Process from Wants to Needs - On Demand

    2017 FPA Retreat

     

    As clients' needs change, our role as planners must evolve as well. For some of our clients, it is adjusting to the challenges of aging. For others, it is planning for the demands of elder caregiving.

     

    In either scenario, we have responsibilities as planners and advisers to assist people in understanding and managing the process. In many cases, the problems arise when there is a difference of opinion about what is best for mom, or a senior's lack of insight about what is safe or who should be in charge.

     

    How do you manage the gap that is created as client capacity changes? How do you establish and/or maintain a relationship with the adult children? When client needs change, will you have the resources at your disposal to meet those needs? if you are not recognized as a resource in these situations, your clients, or their decision makers, will find someone else to play that role.

     

    Level of Complexity: Intermediate

    Formats Available: Event
    Original Course Date: April 26, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Supporting the Needs of Our Senior Clients: Managing the Process from Wants to Needs - On Demand
    Collapse Utilizing Planner Way-of-Being and Spiritual Intelligence (SQ) to Bridge Planners and Clients of Different Generations - On Demand

    2017 FPA Retreat

    This session will look at the financial planning interactions between planners and clients of different generations. The focus will be on recognizing and applying how the planners way-of-being and level of spiritual intelligence (SQ) can be used within a financial planning engagement to bridge generational differences in order to develop a financial planning engagement steeped in trust and a deeper more affecting client relationship.

     

    Level of Complexity: Intermediate

    Formats Available: Streaming
    Original Course Date: April 25, 2017

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Utilizing Planner Way-of-Being and Spiritual Intelligence (SQ) to Bridge Planners and Clients of Different Generations - On Demand
    Collapse You Are the Value: Rethinking and Articulating the Value Proposition Beyond Returns - On Demand

     

    Join Paul Bosse, CFA, principal in Vanguard Investment Strategy Group, to learn how you can add value or alpha using the Vanguard's Advisor's Alpha concept. Learn how to apply relationship-oriented services such as cogent wealth management via financial planning, behavioral coaching, and guidance as a primary objective of your value proposition.
     

    Level of Complexity: Overview

    Formats Available: Streaming
    Original Course Date: November 13, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE You Are the Value: Rethinking and Articulating the Value Proposition Beyond Returns - On Demand
    Client Relationships (No Credit)
    Collapse Best Practice Spotlight: How SignatureFD Takes Client Niches to the Next Level


    The benefits of adopting a niche-orientation are well-known. Planners can gain greater efficiency, depth, and differentiation from these benefits. But what happens when planners build niches into actual client communities? Join Heather Fortner and Jay Loyd of SignatureFD in Atlanta, Ga. for an inside look at how they are creating differentiated value with this approach.

    Intermediate: Builds upon knowledge in an overview level/assume working knowledge of topic. For CFP with previous exposure / 3 years experience.

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: April 02, 2019
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE Best Practice Spotlight: How SignatureFD Takes Client Niches to the Next Level
    Collapse Drive Extreme Client Loyalty by Expressing Gratitude through WOW

    Join Dr. John Evans, executive director of Janus Henderson Investors professional development team, to learn how to drive extreme client loyalty through a strategic approach to gratitude. Research conducted by Janus Henderson Investors with more than 300 financial advisers showed an average of $30 million more in funds than advisers using an ad hoc approach. Organic growth is not easy, but the Janus Henderson experts have built a program designed to help advisers develop, execute and maximize road plans to meet growth targets. 

    Overview: General review of subject from a broad perspective/dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject

    Formats Available: Streaming
    Original Course Date: October 11, 2017
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE Drive Extreme Client Loyalty by Expressing Gratitude through WOW
    Collapse Journal in the Round: Getting Real About Diversity


    In this month's program, we invited contributors to May's diversity-themed Journal of Financial Planning, Keith Beverly, CFA, CFP, and Kathleen Boyd, CFP, along with Gary Clement, CFP, to discuss and continue the candid conversation about diversity and inclusion in the profession. Led by host Robert Castillo, ADPA, the panelists will dig into the tough issues around diversity and inclusion that persist, despite the attention and efforts to create change in the profession. Topics will include the exploration of existing barriers, and impact-oriented strategies prescribed by the panelists to build an inclusive financial planning community with opportunity and access for the widest spectrum of people. This interactive, online roundtable includes an audience Q&A.

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: May 29, 2019
    ADD COURSEADD COURSE Journal in the Round: Getting Real About Diversity
    Collapse Journal in the Round: Guiding Clients through Ambiguous Loss

     

    It is likely that the majority of financial planners will work with families with a member suffering from Alzheimer's disease because it is the most common form of dementia. These families often experience a type of grief that is overlooked, known as ambiguous loss. Join the contributors of August's Journal of Financial Planning, Emily Forst, Megan McCoy, Ph.D., LMFT, and Shelitha Smodic, CFP, as they discussed how financial therapy could aid financial planners in supporting their clients through emotional stress, and how to develop more empathy for families experiencing ambiguous loss. This online roundtable is an interactive discussion with the panel and audience Q&A that was led by Kieran Rooney, CFP, Journal in the Round moderator and FPA member.


    Overview: General review of subject from a broad perspective/ dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject.

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: August 28, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Journal in the Round: Guiding Clients through Ambiguous Loss
    Collapse Journal in the Round: Uncovering Success with Clients through Enhanced Listening and Way-of-Being

     

    The complexity of human interaction can disrupt financial planners' client communications and/or relationships because each person communicates within a context of their individual experiences and emotions. The contributors of March's Journal of Financial Planning, Dr. Stephen C. Brody and Barbara Kay, will discuss listening styles and tools, the OAR (Observer, Actions, Results) principle, collaboration and problem-solving techniques, and other client communication tips to help guide financial planners through difficult client conversations, and create meaningful client relationships that gain positive results. It will include an audience Q and A, and be moderated by Kieran Rooney, CFP.

    Overview: General review of subject from a broad perspective/ dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject.

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: March 27, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Journal in the Round: Uncovering Success with Clients through Enhanced Listening and Way-of-Being
    Collapse Know Your Clients


     

    According to a new benchmarking study of more than 350 planners conducted in partnership with FPA, leading planners are using deeper client knowledge to blaze new trails in creating value for their clients. The study shows they are doing that in three key ways: by provoking clients; focusing on niches; and engaging families. During the program, study insights, case examples and methods of leading planners who are pursuing each strategy will be shared.


    Level of Complexity: Intermediate - Builds upon knowledge in an overview level/assume working knowledge of topic. For CFP with previous exposure / 3 years experience

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: November 14, 2018
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE Know Your Clients
    Collapse The Evolution of Vanguard Advisor


     

    Ryan Donohue, national speaker for Vanguard Financial Advisor Services, provides perspective on industry trends, and recommends how financial planners can focus on high-value wealth management services to differentiate and thrive in an era of increased and diverse competition for advice. The discussion covers how advisor's alpha provides value beyond portfolio returns, and how advice offerings continue to evolve as well as the current trends in regulations, fees, and technology.

    Overview: General review of subject from a broad perspective/ dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject.

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: March 20, 2019

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE The Evolution of Vanguard Advisor
    Collapse Turning Insight Into Action: What Financial Planning Firms Can Learn from the 2019 FA People and Pay Study


    Join the TD Ameritrade Institutional benchmarking team for an in-depth look at the 2019 FA Insight People and Pay study, as they share the trends, insights, and best practices employed by the industry's top performing standout firms. The goal of the study is to understand how firms are “best leveraging and optimizing their greatest asset – people,” and this year’s results reflect the changing composition of advisory firms by looking deeper into diversity trends, productivity, employee engagement, and developing owners. In addition to seeing how their  firm “stacks up,” financial planners will learn more about tracking KPIs, organization design and staffing, cultivating great talent, and other findings they can apply to their own business.

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: October 01, 2019
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE Turning Insight Into Action: What Financial Planning Firms Can Learn from the 2019 FA People and Pay Study
    Collapse What is Keeping Financial Planners and Their Clients Up at Night?

       

     

    New research from FPA, Janus Henderson Investors and Investopedia reveals the forces that are causing stress for financial planners and the clients they serve, and the tactics being employed to combat that stress. Join this panel discussion to explore the research and learn how to address the stresses of operating a financial planning practice and to better serve clients.

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: June 12, 2019
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE What is Keeping Financial Planners and Their Clients Up at Night?
    Collapse Your High Net Worth Client Strategy



    Nearly half of high-net-worth (HNW) investors, even those who claim they're satisfied with their primary advisers, plan to switch some or all of their business in the next 12 months.

    For HNW clients, it's not about what planners know. It's about what they want, and whether they trust planners to provide it. Join this program to learn how to serve HNW clients, and get techniques to help keep them.


    Level of Complexity: Intermediate - Builds upon knowledge in an overview level/assume working knowledge of topic. For CFP with previous exposure / 3 years experience

    Formats Available: Streaming, Live Event + Archive
    Original Course Date: November 07, 2018
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE Your High Net Worth Client Strategy