Client Relationships


Client Relationships (CE Credit)
Collapse 4 Easy Ways 529

 

Join  this session for an in-depth look at how 529 college savings plans can help meet the different needs of clients of every generation. Learn about specific strategies to engage grandparents, Gen-Xers, Millennials, and employers that will deepen relationships and spur successful relationships across channels.

 

Level of Complexity: Intermediate

 

Formats Available: Streaming, Event
Original Course Date: May 18, 2017
On-Demand Release Date: Available Now

Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE 4 Easy Ways 529
    Collapse 7 Steps to Protect Yourself, Your Practice and Your Clients Who Have Diminished Mental Capacity - On Demand

    2017 FPA Retreat

     

    What do you do when you discover that one of your clients has a diminished mental capacity? If you don't know what steps to take to protect your client and your practice, both may be at risk. Learn the best practices to follow when one of your clients has a loss of memory and develop a protocol to use with every client you suspect may have diminished mental capacity. Develop the skills to develop a relationship with the client's entire family and become their trusted adviser for future generations. Remember it is not a question of if you will have to work with a client who has diminished mental capacity but when. Prepare yourself now to protect your client, yourself and your practice.

     

    Level of Complexity: Overview

    Formats Available: Streaming
    Original Course Date: April 26, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE 7 Steps to Protect Yourself, Your Practice and Your Clients Who Have Diminished Mental Capacity - On Demand
    Collapse Advisers of Possibility - On Demand

    2017 FPA Retreat

    We live in disruptive and challenging times. While the future has always been uncertain, the speed and complexity of today's change is leaving many behind – disoriented and struggling to cope. What worked in the past appears no longer adequate. Knowledge and information, once stable sources of economic power, are no longer enough. As planners, we are called to take action. And with over 170,000 CFP® professionals worldwide, financial planning is uniquely positioned to become one of the most important professions of the 21st Century. But we are not there yet. The future demands new skills, new sensibilities, and a new way of being. Join Don St. Clair as he explores how our everyday common sense notion of language and communication blinds us to possibility, and constrains our capacity to reinvent financial reality with others. Offering a new interpretation, St. Clair will share his vision of what it means to be a CFP professional in the 21st Century.

     

    Level of Complexity: Advanced

    Formats Available: Streaming
    Original Course Date: April 25, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Advisers of Possibility - On Demand
    Collapse ETF Model Portfolios: What You Need to Know - On Demand

    Exchange-traded funds (ETFs) have proven to be a valuable component for investors’ portfolios, ranging from the most sophisticated institutional money manager to the most novice of investors. As with any investment vehicle, to optimize the benefit from ETFs, planners, investment professionals, investors and traders must understand and use them effectively within their respective portfolios. This program has been carefully designed to balance the principles of portfolio management with applicable quantitative selection techniques for ETFs. 

    Level of Complexity: Intermediate

    Formats Available: Streaming, Event
    Original Course Date: May 03, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE ETF Model Portfolios: What You Need to Know - On Demand
    Collapse From Functioning to Flourishing: Applying Positive Psychology to Financial Planning - On Demand

    2016 FPA Annual Conference

    Be introduced to positive psychology and how it can be applied to improve clients’ quality of life and sense of well-being through the financial planning process. Look at well-being framework and discuss the tools and resources from positive psychology that are applicable to financial planning.

    Learning Objectives

    • Understand what positive psychology is and how positive psychology supports the financial planning process.
    • Identify theory and scientifically grounded tools, resources, and exercises from positive psychology that contribute to client well-being.
    • Understand how to integrate positive psychology into financial planning practice.

     

    Formats Available: Streaming

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE From Functioning to Flourishing: Applying Positive Psychology to Financial Planning - On Demand
    Collapse LGBT Community Cross Border Planning Challenges - On Demand

                      

    Same-sex marriage is now legal nationwide in the United States, but the recognition is not universal. LGBT individuals still have difficulties around the world. Join us as we discuss how to successfully navigate political obstacles, immigration issues, and estate planning in a way that recognizes your freedom and love.

    Formats Available: Streaming
    Original Course Date: January 17, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE LGBT Community Cross Border Planning Challenges - On Demand
    Collapse Listening and What To Do with What We Hear - On Demand

    Retreat 2016

    50% of communication is listening: but if youre not prepared to listen, what kind of communication partner are you going to be? Enhancing your listening habits will positively impact your decisions, relationships and success. During this session, youll learn what you and others filter as a listener, identify your personal listening strengths and challenges, and explore various listening habits that youve developed over you lifetime.

    Learning Objectives:

    • Identify their primary listening habit
    • Realize their strengths and weaknesses and what to do about it
    • Create a plan for improvement
    Formats Available: Streaming
    Original Course Date: April 26, 2016

    Approved Credit:
  • FPA: 1.50 hours CFP CE

  • ADD COURSEADD COURSE Listening and What To Do with What We Hear - On Demand
    Collapse Managing Client Relationship Risks - On Demand

    In this informative and timely presentation, discover common mistakes, prevention strategies, and the latest on financial planning regulation and requirements needed to best protect client interests. With years of experience underwriting and insuring investment advisers, Markel’s Trent Williams, will shed light on topics ranging from arbitration statistics to cybersecurity.

     

    Level of Complexity: Overview

    Formats Available: Streaming
    Original Course Date: August 18, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Managing Client Relationship Risks - On Demand
    Collapse Neuroeconomics and the Science of Good Decision Making Live - On Demand

    Obtain a basic understanding of Neuroeconomics and practical applications for incorporating financial planning techniques into your financial planning process thus enabling client's ability to make financial decisions at the right time. These decisions impact all aspects of financial planning including investment advice, estate planning, security, cash flow, etc.

     

    Level of Complexity: Overview

    Formats Available: Streaming
    Original Course Date: May 17, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Neuroeconomics and the Science of Good Decision Making Live - On Demand
    Collapse Putting  Value on Your Value: Quantifying  Benefits of Portfolio Construction, Wealth Management, and Behavioral Coaching Services - On Demand

     

    Using Vanguard's Advisor's Alpha research, this presentation focuses on helping financial planners quantify the ways to add value for clients through relationship-oriented services that can go beyond market out performance. While this has proven elusive for most investors, the study demonstrates how relationship-oriented value can add about 3% in net returns, depending on a client's circumstances, while also improving client retention. 

     

    Learning Objectives:

     

    1) Review the more reliable benefits of your client relationships beyond outperformance, which has proved elusive for most investors.
    2) Quantify the relationship-oriented wealth management services outlined in Vanguard's Advisor's Alpha concept.
    3) Summarize the benefits to planners, including better alignment with client needs and improved client retention.

     

    Level of Complexity: Overview

    Formats Available: Streaming, Event
    Original Course Date: April 05, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Putting  Value on Your Value: Quantifying  Benefits of Portfolio Construction, Wealth Management, and Behavioral Coaching Services - On Demand
    Collapse Striking It Niche! - On Demand
    Target versus Niche: Sorting Out How to Create a Compelling Value Proposition

    Many financial advisors struggle with how to define their target client and create a compelling offer, but both are necessary to effectively attract clients and referrals. In additon, at the base of it's confusion is the difference between a target market and niche. Understanding the difference will enable you to revolutionize your marketing. You will be able to describe your value to clients and centers of influence. You will also be able to create a service offering that attracts the clients you want most without becoming too narrowly focused and limiting your market potential.

    Formats Available: Streaming
    Original Course Date: January 11, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Striking It Niche! - On Demand
    Collapse Supporting the Needs of Our Senior Clients: Managing the Process from Wants to Needs - On Demand

    2017 FPA Retreat

     

    As clients' needs change, our role as planners must evolve as well. For some of our clients, it is adjusting to the challenges of aging. For others, it is planning for the demands of elder caregiving.

     

    In either scenario, we have responsibilities as planners and advisers to assist people in understanding and managing the process. In many cases, the problems arise when there is a difference of opinion about what is best for mom, or a senior's lack of insight about what is safe or who should be in charge.

     

    How do you manage the gap that is created as client capacity changes? How do you establish and/or maintain a relationship with the adult children? When client needs change, will you have the resources at your disposal to meet those needs? if you are not recognized as a resource in these situations, your clients, or their decision makers, will find someone else to play that role.

     

    Level of Complexity: Intermediate

    Formats Available: Event
    Original Course Date: April 26, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Supporting the Needs of Our Senior Clients: Managing the Process from Wants to Needs - On Demand
    Collapse Utilizing Planner Way-of-Being and Spiritual Intelligence (SQ) to Bridge Planners and Clients of Different Generations - On Demand

    2017 FPA Retreat

    This session will look at the financial planning interactions between planners and clients of different generations. The focus will be on recognizing and applying how the planners way-of-being and level of spiritual intelligence (SQ) can be used within a financial planning engagement to bridge generational differences in order to develop a financial planning engagement steeped in trust and a deeper more affecting client relationship.

     

    Level of Complexity: Intermediate

    Formats Available: Streaming
    Original Course Date: April 25, 2017

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Utilizing Planner Way-of-Being and Spiritual Intelligence (SQ) to Bridge Planners and Clients of Different Generations - On Demand
    Collapse You Are the Value: Rethinking and Articulating the Value Proposition Beyond Returns - On Demand

     

    Join Paul Bosse, CFA, principal in Vanguard Investment Strategy Group, to learn how you can add value or alpha using the Vanguard's Advisor's Alpha concept. Learn how to apply relationship-oriented services such as cogent wealth management via financial planning, behavioral coaching, and guidance as a primary objective of your value proposition.

     

    Level of Complexity: Overview

    Formats Available: Streaming
    Original Course Date: November 13, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE You Are the Value: Rethinking and Articulating the Value Proposition Beyond Returns - On Demand
    Client Relationships (No Credit)
    Collapse  Journal in the Round- Planners, Aging Clients and Addressing Key Areas of Need - On Demand

    Please note that CE credit is only for the live version of the course, and not the on demand recording.

    Join April's Journal contributor Susan Kornegay, CFP, and eldercare consultant Annalee Kruger, president of Careright Inc., as they share their many years of experience and knowledge, offering tested strategies for planners when addressing what Kornegay identifies as the six major areas of needs and concerns that affect seniors and their families.  Their discussion is followed by a live Q and A, moderated by Betty Meredith, one of FPA's Knowledge Circle hosts.

    Level of Competency: Overview

    Formats Available: Streaming
    Original Course Date: April 26, 2017
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE  Journal in the Round- Planners, Aging Clients and Addressing Key Areas of Need - On Demand
    Collapse  Journal in the Round: Behavioral Finance and Blending Theory With Your Practice -On Demand

    Please note that CE Credit is only available for the live presentation on the date and time of this event

     

    Join May's Journal of Financial Planning contributors Brad Klontz and Kol Birke as they look at the powerful research and science being done on financial psychology, zeroing in on the practice-oriented techniques for planners to better understand, assess, and intervene in helping to shape the client financial beliefs and behaviors that can improve their financial and overall well-being.  Their discussion is followed by a live Q and A, moderated by FPA Knowledge Circle host Barbara Kay.

     

    Level of Complexity: Overview

     

    Formats Available: Streaming
    Original Course Date: June 05, 2017
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE  Journal in the Round: Behavioral Finance and Blending Theory With Your Practice -On Demand
    Collapse Client Acquisition thru Social Selling

    2016 FPA Annual Conference

    Today’s prospects are well informed, more educated and highly skeptical. Relationships matter now more than ever! In this session, Laura Virilli provides a hands on demonstration of how to identify high quality prospects, deepen client relationships, and shorten sales cycles through the use of social media best practices. Advisers will come away from this presentation with easy to implement social media action plan that drive results, fast!

    Learning Objectives:

    • Identify ideal prospects, deepen client relationships and build a bridge to the next generation through social media best practices.
    • Create an online brand to influence and attract clients and prospects.
    • Create a warm lead list and shorten sales cycles.
    Formats Available: Streaming
    ADD COURSEADD COURSE Client Acquisition thru Social Selling
    Collapse Drive Extreme Client Loyalty by Expressing Gratitude through WOW

    Join Dr. John Evans, executive director of Janus Henderson Labs™  professional development team, to learn how to drive extreme client loyalty through a strategic approach to gratitude. Research conducted by Janus Henderson Investors with more than 300 financial advisers showed an average of $30 million more in funds than advisers using an ad hoc approach. Organic growth is not easy, but the Janus Henderson experts have built a program designed to help advisers develop, execute and maximize road plans to meet growth targets. Join us in this interactive, unique discussion that will empower you in:

    Formats Available: Streaming
    Original Course Date: October 11, 2017
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE Drive Extreme Client Loyalty by Expressing Gratitude through WOW
    Collapse Elder Abuse Prevention: We All Have a Role

    Retreat 2016

    What is the current environment in Washington D.C on elder justice? Get the most recent information on new and pending legislation, as well as insights into the efforts of federal agencies (from the Consumer Financial Protection Bureau and FBI, to the Department of Health and Human Services) to prevent elder abuse.

    Learning Objective:

    Learn to implement new habits and behaviors into their work day and actually stick to them.

    Formats Available: Streaming
    Original Course Date: September 09, 2016
    ADD COURSEADD COURSE Elder Abuse Prevention: We All Have a Role
    Collapse FPA Resource Center: Attracting Clients through Landing Pages

    Want prospective clients to contact YOU for a change? The key is providing something of value up front. With their contact information, they receive an automated series of emails that gradually increase their trust and win them over. Join us for a description of this innovative service and what it can do to increase the new clients you meet.

    Formats Available: Streaming, Webinar + Archive
    Original Course Date: February 16, 2017
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE FPA Resource Center: Attracting Clients through Landing Pages
    Collapse From Berkeley with Love: The True Science of Understanding Clients

    2016 FPA Annual Conference

    Join Shachar Kariv, the leading game theorist in the world, for an exclusive look at the cutting-edge advances in client profiling using gamification and advanced computing power. In a suite of simple games, your client will reveal who they truly are. The power to predict behavior, customize portfolios, and tailor servicing has never been greater. The future of advice is now.

    Level of Complexity: Intermediate

    Formats Available: Streaming
    ADD COURSEADD COURSE From Berkeley with Love: The True Science of Understanding Clients
    Collapse How to Utilize Text Messaging in Your Financial Practice

    FINRA 2017 and SEC 2017 Priorities Letters say the use of social media and other electronic communications are playing an increasingly important role in the securities business, and as a result your firm's compliance procedures and controls need to be aligned.  There are some serious risk exposures if you're outside of compliance including fines, suspension and barring from the industry. The bad news is that regulators general don't tell you what you can and cannot use or even when and how you must review electronic communication.We are acutely aware that text messaging is the fastest growing method of communication and we in the financial services industry need a solution to catch up with technology.  Our clients want to be able to communicate with their advisors more efficiently, so demand is driving change. In this course, advisers will learn what is important as they consider text messaging for their business and how a fellow adviser has made it easy to use.  It's not as challenging, as elusive, or as expensive as you might think.

     

     

    Formats Available: Event
    Original Course Date: May 24, 2017
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE How to Utilize Text Messaging in Your Financial Practice
    Collapse Journal in the Round : Next Generation of Planners Shifting the Paradigm - Podcast Special!

    September's Journal in the Round : Next Generation of Planners Shifting the Paradigm is a podcast hosted by Hannah Moore on her  weekly program, "You're a Financial Planner, Now What?" In this honest and engaging conversation, Hannah will sit around the table  with Journal contibutors Yusuf Abugideiri and Russell Kroeger who co-wrote the cover story on their 3-step model for serving millennial clients.  They will be joined by fellow writers Lisa Kirchenbauer and Andrew Mehari, who shared their story in the September issue about building unique career paths for young planners, discussing the need for innovation in this space, and the new models being created by and for younger planners.  You can listen to this episode here and on FinancialPlannerPodcast.comiTunes, and Stitcher, starting September 26th.

    Formats Available: Streaming, Online Materials
    Original Course Date: September 26, 2017
    ADD COURSEADD COURSE Journal in the Round : Next Generation of Planners Shifting the Paradigm - Podcast Special!
    Collapse Journal in the Round: Becoming a Culturally Intelligent Financial Planner

    Join November Journal contributors James Grubman, Ph.D., and Dennis T. Jaffe, Ph.D. as they discuss and unpack the research in their cover article "Becoming a Culturally Intelligent Financial Adviser: The Next Frontier for Trust and Communication Skills."  The panelists will be joined by FPA Knowledge Circle host for a lively Q and A about how these next frontier communication skills are essential for understanding and helping the cross-cultural client. (1 hour CFP CE credit for live broadcast only).

    Level of Complexity: Intermediate

    Formats Available: Streaming
    Original Course Date: December 02, 2016
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE Journal in the Round: Becoming a Culturally Intelligent Financial Planner
    Collapse Journal in the Round: Client Trust and Communication in the Age of Massive Change-On Demand

    PLEASE NOTE THAT CE CREDIT IS ONLY AVAILABLE FOR THE LIVE PRESENTATION AND NOT THE ON DEMAND RECORDING

    We have entered a time of unprecedented political and economic change that directly impacts our work as financial planners. In this month's Journal in the Round, Dennis Stearns, a CFP practitioner and one of the financial industries' leading scenario experts and futurists, and Dr. Gary Bradt, a top expert on managing through change, will discuss how to frame the conversations, helping clients prepare for change with  targeted questions and solutions that can help them feel more in control of their destiny. 

    Level of Complexit: Intermediate

    Formats Available: Streaming
    Original Course Date: October 26, 2017
    On-Demand Release Date: Available Now
    ADD COURSEADD COURSE Journal in the Round: Client Trust and Communication in the Age of Massive Change-On Demand
    Collapse Journal in the Round: Preventing Financial Exploitation of Senior Clients

    PLEASE NOTE THAT CE CREDIT IS ONLY AVAILABLE FOR THE LIVE PRESENTATION OF THIS PROGRAM

    In this month's Journal in the Round, our panelists John Renner and Robert Mauterstock will be discussing the implications of the new FINRA regulation, effective February 2018, regarding required protections for the most vulnerable senior clients.  The discussion and audience Q and A will be moderated by an FPA  host Bill Harris.

    Level of Complexity: Intermediate

    Learning Objectives

    Describe new and amended FINRA Rules 2165 and 4512  to protect the elderly 
    Explain the reporting and compliance issues that will impact financial planners
    Discuss the importance of laws to the planner-client relationship

     

    Formats Available: Streaming, Webinar + Archive
    Original Course Date: January 31, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Journal in the Round: Preventing Financial Exploitation of Senior Clients
    Collapse Journal in the Round: The Financial Planner of the Future

    NOTE: CE Credit is only available for the live presentation of this program

     

    In this month's Journal in the Round, Andrew Clark, co-author of the lead article in the December issue of the Journal of Financial Planning, discusses his thoughts on the future of financial planning, and how in a world where IQ is easily replaced by artificial intelligence, a planner's mastery of EQ will provide the indispensable value to clients. Andrew will be joined by Frank Paré, who also appears in the December issue, serves on the FPA's board of directors and is the 2017 president-elect. FPA leader and Knowledge Circle host,Bill Harris will moderate the panel and lead the audience Q and A.

     

    Formats Available: Streaming, Webinar + Archive
    Original Course Date: December 20, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • FPA: 1 hour CFP CE

  • ADD COURSEADD COURSE Journal in the Round: The Financial Planner of the Future
    Collapse Transform Your Habits: The Science of How to Stick to Good Ones and Break Bad Ones

    Retreat 2016

    Discover how to build better habits and improve your mental and physical performance at work and at home. James Clear will break down the most important research in behavioral and social psychology in terms that are easy to understand and apply to your life. He will provide a user-friendly framework for overcoming procrastination, improving consistency, and building habits that actually stick.

    Learning Objectives:

    • Learn to implement new habits and behaviors into their work day and actually stick to them.
    • Design your environment to make it easier to stick with good habits and harder to slip into bad ones.
    • Realize the framework for building better habits to the situations and circumstances you face in everyday life.
    Formats Available: Streaming
    Original Course Date: April 26, 2016
    ADD COURSEADD COURSE Transform Your Habits: The Science of How to Stick to Good Ones and Break Bad Ones